Privacy Policy

sova is an online ordering platform for restaurants, operated by Seven Seconds Agency LLC ("Seven Seconds", "we", "us"). This policy explains how we handle personal information when you use the sova app at app.appsova.com, visit www.appsova.com, contact us, or receive text messages from sova.

When you order from a restaurant on its sova ordering site, that restaurant's own Privacy Policy governs your information. We process it on the restaurant's behalf, as the sova Platform Terms on that site describe.

Information we collect

• Account information: your name, email address and role when you or your team set up a sova account, and your sign-in activity.
• Restaurant information: what you put into sova to run your ordering, such as business and location details, hours, menus, prices, photos and settings.
• Activity records: what happens in your account, such as menu edits, order actions and other changes, kept as an audit trail.
• Contact requests: when you contact us on www.appsova.com, your name, email address, phone number, message, and whether you chose to receive texts.
• Text messages: if you receive texts from sova, your mobile number, the record of your consent, and delivery and opt-out status.
• Technical information: your IP address and browser and device details, collected automatically for security and reliability.

We don't collect payment card numbers. Card payments are handled by Stripe, and card details never reach us.

How we use it

• to provide and run sova, including your restaurant's ordering site
• to sign you in and keep accounts secure
• to send service messages by email or text: about your account, your requests, and orders on a restaurant's behalf
• to answer your questions and give support
• to prevent fraud and abuse, and to fix problems
• to understand how sova is used, in aggregate, so we can improve it
• to comply with the law

We don't sell personal information, and we don't use it for advertising.

Text messages (SMS)

If you choose to receive text messages from sova, by ticking the box on our contact form or by choosing text updates when you order from a restaurant on sova, we use your mobile number to send you those messages: updates about your orders, sent on the restaurant's behalf, or about your request and your sova account. They are transactional. We don't send marketing texts.

We keep a record of your choice: when you made it and the wording you agreed to. Only the providers that deliver our texts receive your mobile number, on our behalf and only to deliver them.

We do not share mobile numbers or text-message opt-in data and consent with third parties or affiliates for marketing or promotional purposes. The categories of sharing described in this policy exclude text-messaging opt-in data and consent; this information is not shared with any third parties.

You can stop texts at any time by replying STOP, and get help by replying HELP. See our SMS Terms.

How we share it

• Service providers that work for us (hosting and database, email delivery, text-message delivery, error monitoring and payment processing), each bound to use the information only to provide its service to us.
• The restaurant you work with: if you're on a restaurant's team, its account owners and managers can see your activity in that account.
• When the law requires it, or to protect the rights, property or safety of our users, the public or Seven Seconds.
• If our business changes hands, as part of a merger or sale, where the information stays protected by this policy.

Text-messaging opt-in data and consent are excluded from all of the above (see Text messages).

Cookies

The sova app uses the cookies it needs to keep you signed in and to remember your preferences, such as light or dark mode. We don't use advertising cookies or third-party tracking.

How long we keep it

• Account and restaurant information: while your account is active, then deleted or anonymized within a reasonable time, unless the law requires us to keep it.
• Activity records: as long as needed for security and to resolve disputes.
• Contact requests: as long as needed to respond and follow up.
• Text-message consent records: for as long as we text you, and for a period afterwards to show your consent.
• Order records kept for a restaurant: as that restaurant's policy says.

Security

We protect information with encrypted connections, access controls and limited staff access. No system is perfectly secure. If you think your account has been compromised, tell us straight away.

Your choices and rights

• Update your account details in the app, or ask us to.
• Stop text messages at any time by replying STOP.
• Ask to see, correct or delete your information by emailing contact@appsova.com. For information a restaurant collected when you ordered, contact that restaurant; we help it respond.
• Depending on where you live, for example in California, you may have further rights. We won't treat you differently for using them.

Children

sova isn't directed at children under 16, and we don't knowingly collect their personal information. If you believe a child has given us information, contact us and we'll delete it.

Changes to this policy

We may update this policy. The effective date at the top shows the version in force, and we'll tell account holders about significant changes.

Contact

Seven Seconds Agency LLC · contact@appsova.com